The Worst Advice We’ve Heard about VoIP

As more businesses update to VoIP in an effort to improve communications with customers and employees, a number of low-quality equipment retailers and service providers are offering substandard advice on how to upgrade to VoIP. Depending on the nature of your business, many customers’ first impression of your business will be made over the telephone. It is worth investing in the right VoIP equipment and service provider to guarantee a favorable impression.

  • Don’t go with a service provider that asks you to find your own internet provider independent of your VoIP service provider. In the event that you experience call quality issues prompting you to contact your VoIP provider, they will blame these problems on your internet connection. Consequently, when you call your internet service provider about these issues, they will in turn tell you to contact your VoIP provider. Get all your VoIP services from a provider capable of setting you up with everything you need. This includes: your phone service, internet access, and your phone equipment. Don’t get stuck in the finger pointing game!
  • Don’t use services such as Vonage or Magic Jack to save money. No matter what they promise you, these providers aren’t even able to provide quality residential services much less business services. You will encounter problems such as echoes and latency. Don’t gamble with your business’s reputation by using cheap VoIP providers that will provide you with subpar services and a poor connection.
  • Don’t go overboard if you are a small business owner. Some providers will attempt to sell you more equipment than you actually need. The truth about VoIP is that it is very easy to add on to your exiting system should your business grow in the future and need to add things like additional phone lines. This technology is designed to be a cost-effective, easy-to-use business solution full of features to improve your business’s communications. The right provider will help you to determine what is best for your business based upon its current needs.

The bottom line is that you get what you pay for when it comes to VoIP equipment, installation, and service. Don’t cut corners in an effort to save a few dollars. Don’t listen to anyone that promises a bargain priced provider can supply you with the same quality of service as a more established provider. When it comes to VoIP equipment, installation, and service; consider it as a significant technological investment to improve your business’s overall communications and budget accordingly.