There is a change in organizations across the US and globally. Remember the IT person? The one who walked through the office halls, arriving at cubicles and offices to help colleagues, fixing technical issues, as well as checking computers and machines like the ones in the server room? For most companies, that’s now a thing of the past.
Nicholas Fiorentino, Chief Executive Officer of CrediReady says, “…the IT professionals who patrol your office are becoming less and less relevant in today’s workforce.”
Particularly for small to mid-sized businesses, it just makes more sense to outsource the information technology department.
SMBs can get instantaneous benefits from outsourcing their IT needs, such as:
- Cost Savings and Better Budget Control
When small to mid-sized businesses outsource their IT, they gain better control over the IT budget. The organization can identify their needs and pay for IT “as needed.” Meaning, they do not have cover annual salary (or salaries) with vacation time and benefits, unrelated to the workload the IT person may, or may not, have.
With outsourcing, SMBs can isolate their budget to pay for technology services and projects solely (read: value and solutions) and move away from IT being a cost center. Not to mention, organizations can eliminate costly human capital management dollars for items like recruiting, hiring, training and onboarding while running the risk that a new hire and/or full-time employee may not work out and ultimately will leave the organization.
- Experienced Professionals for Every Project
While certifications are great to have as an IT professional is looking for a career, experience in the field is much more valuable. When organizations have in-house IT departments, it doesn’t necessarily offer a variety of work to those individuals with limited project scopes. They can become isolated in those type of environments, meaning that they might not have the ability to learn, grow and get the on-the-job experience that they could have from working with many companies on many types of projects.
As IT gets more complex and specialized, it’s harder and harder to find the journeyman IT person who can solve all the IT issues that arise. Outside firms, on the other hand, have experienced “been-there-done-that” resources who can solve these specialized issues as and wen they occur. Or, better still, provide proactive counsel on how to avoid these issues.
- New Technology Can be Implemented Right Away
When embarking on a new IT project like an updated CRM, automated reporting, etc., outsourcing to experts reduces the time to complete and implement the new system. In-house IT staff may not have a lot of experience in that particular area and planning can take weeks or months. It may require hiring more people – even these same outsourced experts.
When SMBs outsource their IT projects, it reduces the typical challenges faced with implementing new technology. Outsourcing new technology projects to experts will save time, dollars, and headaches. In short: SMBs can expect a smoother transition when outsourcing.
- More Bandwidth to Focus on the Main Business
Small to mid-sized businesses only have so many personnel they can afford to keep on staff. When you outsource items like IT needs, it leaves time and resources to focus on making other parts of the business better.
A quick rule of thumb here: If you have enough IT staff to fully handle the day-to-day, as well as all your IT projects (including the ones that pop up ongoing) then you are likely overstaffing your IT team.
- Minimizing Risks with Security and Compliance
When was the last time your SMB audited workstations? How about the servers? What about your back up recovery plan? Are you concerned about cybersecurity? (If not, you should be.) In fact, SMBs predict an increase in the security budget in 2019.
With so many threats, viruses, check points, and things to do to make sure that your organization has a solid and secure IT foundation, it’s gets daunting, even for a full-time in-house information technology department. Lessen the burden on your employees and protect the IT systems already in place by utilizing a robust, sophisticated, outsourced IT department. The investment will pay in spades when the security is never jeopardized due to in-house inexperience.