Outsourcing your IT to a managed services provider (MSP) should not be considered as a cost, but as an investment in the future and growth of your business.

> You can see what this investment will mean in terms of ROI by using our handy ROI calculator – either the ‘quick calculation’ version – or try to the more detailed ROI calculator for specifics on how and where an MSP can provide value to your specific business model.

While the cost for using an MSP is often somewhat higher than the ‘break/fix’ model of most outsourced and internal IT services, the benefits in terms of time-efficiencies for the organization’s principals and the staff (including IT staff) – as well as increased compliance, decreased risk, and improved access to data and collaboration – greatly offset the additional fees.

> If you are using the ‘break/fix’ model, read: Making a Business Case for Hiring a Managed IT Service (MSP) for Small Business Owners

Here are a few of the top reasons why using an MSP is an investment providing ROI and not a cost:


How many vendors does your company use for IT needs? How long do you or your staff (IT or otherwise) spend with these vendors per month?

And it’s not just multiplying this number by the salary of your people; it’s also the frustration level and opportunity cost of having them focus on IT vendors when they should be focusing on your customers and your business.


How many hours does your staff spend dealing with or performing IT functions? Or simply waiting for the IT issue to be resolved by the people who are handling it? This number adds up fast, as do frustration levels.


Companies have many IT services now – from email to Internet connection, to servers, from remote access to internal and external applications and even if they are not down, often your staff is watching the system crawl along, impeding their productivity and, again, raising their blood pressures. The loss of time and productivity to business – including staff getting up from their desks to ‘grab a coffee while the system loads’ is one of the largest hidden sources of productivity loss and disruption to growth that businesses have.


This feels like ‘insurance,’ but for those businesses that have been held hostage from crypto locker hackers or suffered a natural disaster leading to data loss, the cost and ROI is quite real … as is the peace-of-mind that your data is backed up properly, can be recovered quickly (when have you last tested this?) and you have a working business continuity process in place should the worst happen. In addition, a good MSP will provide workflows for industry compliance, helping ensure that you can sail through audits or, more importantly, can provide your customers with documentation showing that you keep their data secure and safe – leading to increased loyalty and word-of-mouth referrals.


Last, but not least, is that your growing business needs to be proactive about growth and provide flexibility for its people and scalability for its systems. Do you allow Bring Your Own Device (BYOD)? Does your staff work remotely – or could they if the need arose? How fast can they access data and collaboration tools while away from the office? Are you continuously updating your technology to stay ahead of the productivity curve or are you in the slow lane … hoping not to bump into any detours or roadblocks? You not only lose speed with yesterday’s (or non-optimized) technology, your technology is also a reflection on your business to your people and your customers. Most importantly, is your IT infrastructure ready to support your business when you hit your next business goals? Or will it be an impediment or a drag. The costs to many of these items are not usually recognized until the problem arises, but the ROI for having an MSP in place is helping to ensure your people are focused on your business adds up quickly and provides a fixed and consistent platform for growth.